Effective Date: August 2, 2023
BESTSiteLink is committed to handling personal information legally, ethically, and with the highest standards of professionalism and accountability. We have provided the following information to help you understand how BESTSiteLink collects, uses and discloses personal information and how you can exercise choices and rights about your personal information.
- Types of personal information we process
Personal information is any information about an identified or identifiable individual. The types of personal information we process are determined by the way individuals interact with us and the particular products and services we provide. The types of personal information we process include:
Identifiers, such as name, e-mail address, user name, IP address, institution identification number (e.g., student ID) or government-issued identification number (e.g., social security number);
Contact information, such as e-mail address, mailing address, phone number;
Demographic information, such as age or gender;
Business information about how individuals engage with us, such as purchase history and subscription information;
Financial information, such as a credit or debit card number or scholarship information;
Academic or professional information, such as publications, work history, educational history, experience;
Engagement information, such as comments, feedback, posts, requests, and communications;
Images, such as closed-circuit television if visiting our office locations;
Information about website activity, as explained below in the “Information collected through automated technologies” section.
Preferences, such as those related to communication, language or marketing.
Some of the personal information we process may constitute sensitive personal information, which may be defined differently depending on each country’s local data protection laws. We will only process such sensitive personal information if it is necessary to fulfill a specific and legitimate purpose.
- When we collect personal information from
Information provided directly
We collect personal information directly from people who use our Sites or services, visit our offices, or communicate with us. All requested information is mandatory unless it is indicated as optional. If mandatory information is not provided, we will not be able to provide the requested service.
Information collected through automated technologies
We collect personal information when our Sites are used, either directly or through our third-party analytics providers. Such information may include your Internet Protocol (IP) address, browser type and settings, device identification data, Internet Service Provider (ISP), referring and exit pages, Site content you interacted with, operating system, clickstream data, location data, or other usage information. We collect this information through tracking technologies, including first- and third-party cookies, web beacons (also known as tracking pixels or pixel tags), embedded scripts, location identification technologies, device recognition technologies, and session replay software. We may combine this information with other information we hold.
Information we receive from other sources
We receive personal information from third parties such as: business partners with whom we work to provide our services; advertising, marketing, digital, and social media agencies; data brokers; analytics providers; academic institutions; owners of journals, companies, and similar organizations; research information providers; third parties who may recommend potential authors, reviewers, publishers, or contributors; and credit reference agencies. We also receive information from publicly accessible sources, such as public databases or social media platforms.
If you choose to register and log in using a third-party account as an identity service (such as your Facebook or Google account), those third parties will handle authentication of your account. BESTSiteLink will collect your name, email address, and any other information you agree to share with us at the time you give permission to link your BESTSiteLink account to your third-party account.
- Use of personal information
Depending on the way people interact with BESTSiteLink, we use personal information when it is necessary to fulfill contractual obligations, when consent has been given, when it is necessary to comply with a legal or regulatory obligation, or (if permitted by jurisdictional law) when we or a third party have a legitimate and lawful business need. This includes the processing of personal data for the following purposes:
Management of products and services
Execution of contracts or other transactions entered into by us;
Providing, managing and supporting our products and services.
Marketing and communication
Communicating about our or our partners’ programs or events (including webinars, conferences, contests or surveys);
Marketing our Sites, products or services (including by sending commercial e-mails, newsletters, targeted advertising, telephone calls and/or SMS messages);
Respond to questions, requests, or other comments;
Personalize our Sites, services, products, and communications.
Developing products and services
Evaluating and improving our business (including improving our Sites, services, products, and communications; developing new Sites, services, and products; evaluating the effectiveness of our promotions and advertising);
Performing data analysis for internal research or other business purposes.
Business management and administration.
Diversity and inclusion initiatives (e.g., we may use gender to analyze representation and improve equity in outcomes);
Fulfill legal or regulatory obligations.
We use information collected through automated technologies for the purposes described in the “Information collected through automated technologies” section above.
BESTSiteLink does not use solely automated means to produce decisions that could have legal or similarly significant effects on individuals without providing an opportunity for human review. If such decisions are made in a particular case, we will provide information about how they are made, the consequences of the decision, and how to request that the automated decision be reviewed by an individual.
We may use personal information for other purposes of which we inform you if we have prior consent, a legitimate business interest, or other legal basis for doing so.
We may aggregate or anonymize information so that it is de-identified and can no longer be used to identify individuals. Subject to applicable laws, this information may be used for analytical purposes, such as developing our products and services, identifying industry trends, and benchmarking. Where permitted by law, we may share aggregated or de-identified information with third parties, as described in the “Sharing Personal Information” section below.
- Sharing of personal information
Within BESTSiteLink. We may share personal information with our subsidiaries and affiliates for the purposes described in the “Use of Personal Information” section above.
With our service providers. We may share personal information with service providers who perform services on our behalf. Before sharing personal information with any service providers, they must agree to comply with applicable laws, maintain strong data security, and process personal information only in accordance with our instructions.
With partner organizations. We may share personal information with certain partners, including:
In the event that a third party, such as an academic institution, school, employer, business, or other entity, provides you with access to a BESTSiteLink product or service, we may share information about your use of the product or service, the results of assessments you have taken, and other information you have entered into the product or service;
When you participate in a program or event where we partner with a third party (such as a webinar, conference, or promotional event), we may share your information with the sponsor of that program or event;
When you have access to our content or Sites, or have opted in to receive electronic notices about journals, or your contribution to one of our journals or other work has been accepted for publication, we may share your information with the organization(s) associated with that content or Sites (e.g., the owner of the journal or a company);
If you indicate that you are affiliated with a funder, institution, consortium, or similar organization, we may share your information with that organization where such sharing is necessary to fulfill any of our services for which the organization is a customer;
where user information is part of published content to which BESTSiteLink provides access;
where we use advertising partners to serve ads and/or collect certain information when you visit our Sites to provide you with advertisements about goods and services that may be of greater interest to you;
Where, although not described above, you have consented to the disclosure or we have a legitimate and lawful business reason for the disclosure.
With other third parties. We will share personal information with other third parties if we believe in good faith that disclosure is necessary to comply with the law or legal process, to protect and defend our rights and property, to protect the safety or property of our users or the general public, or to protect against improper or unauthorized use of our Sites and Services. We may also share personal information in connection with business transactions, such as the transfer of a magazine or other assets, merger, acquisition, consolidation, or change of control.
BESTSiteLink does not sell personal information to other organizations.
- International Transfers.
BESTSiteLink is an international business. We may transfer, store, or process personal information in any country in which BESTSiteLink or its service providers operate. This includes the United States, the United Kingdom, Germany, Singapore, Brazil, India, Italy, Sri Lanka, Australia, the Philippines, and China. These countries may have privacy laws that do not provide the same level of protection as those in your country of residence. We take all necessary steps to ensure that your personal information is treated securely and in compliance with all applicable data protection laws.
If we transfer personal information outside the European Economic Area, we implement appropriate safeguards in accordance with applicable law, such as the European Commission’s Standard Contractual Clauses.
- Retention of personal information
We retain personal information for as long as necessary to carry out the purposes described above, to resolve disputes, and for any additional period required by law (e.g., reporting or accounting obligations).
- Security of Personal Information.
The security, integrity and confidentiality of personal information is of paramount importance to BESTSiteLink. We have implemented technical, administrative, and physical security measures designed to protect personal information from unauthorized access, disclosure, use, modification, and destruction.
- Children and Students
We do not knowingly collect, use, or disclose information from or about a child under the age of 14 without the prior consent of a parent or guardian. If you are a minor under applicable law, you must not use the BESTSiteLink Sites or services for any purpose without first obtaining the consent of your parent or guardian. If you wish to review the personal information we have collected from your child, or request that we delete that information, or request that we not further collect or use your child’s information, or if you have any questions about these information practices, please contact us at sales (at) BESTSiteLink.com.
In the United States, some student information is governed by the Family Educational Rights and Privacy Act (FERPA). Click here to read our FERPA Policy.
- Your Rights
Your rights under data privacy laws vary by geographic location, and we will respond to requests as required by the relevant laws. You will not receive discriminatory treatment from us if you decide to exercise any of your rights. These laws generally include the right to request:
Access to the personal information we hold about you;
An electronic copy of the personal information we hold about you;
The correction of any errors in your personal information;
The deletion of your personal information; and
Restrictions or objections to how we process your personal information.
You also have the right to file a complaint with a supervisory authority. However, we encourage you to contact us first to try to resolve your concerns.
To exercise your rights, you may submit a request to the Data Privacy Team via e-mail at sales (at) @BESTSiteLink.com. Only you, your authorized representative or on behalf of your child may submit a request. For the protection of the personal information of all individuals, we will only process your request if we can reasonably verify that you are, or are the authorized representative of, the person whose personal information we hold.
When you submit a request, we may ask you for additional information to verify your identity and to help us fulfill your request. If for any reason we cannot fulfill your request, we will provide an explanation. We generally do not charge for exercising individual rights, but we reserve the right to charge a fee in exceptional cases if there is a business need and in accordance with data privacy laws.
If you have given your consent to processing, you can withdraw it at any time. If you wish to review or change your marketing preferences, you may use the “opt-out” or unsubscribe mechanism provided within the communications you receive from us, or send an e-mail request to sales (at) BESTSiteLink.com. You may still receive necessary transactional communications if you use our products or services.
- Questions and Complaints.
If you have any questions or comments about BESTSiteLink’s use of your personal information, or if you would like to file a complaint, please email us at sales (at) BESTSiteLink.com. Alternatively, you can contact BESTSiteLink’s data protection officer using the details given here: Data Protection Contact.
- Links to third-party websites